Recent Complaints and Negative Reviews (480 reviews)
“ Been with the company for 12+ years and my bill is increasing and I don't know why . This month my bill is 257, and I haven't used my ac unit, I live alone , and my routine is the same ”
February 24th, 2023
Customer No Service!
Constellation sent letter thanking me for my request for level billing.
I did not order that.
Tried calling their customer service number for the last 3 weeks at various times during the day.
You remain on hold listening to messages about how important your call is to them.
After several calls remaining on hold for 35 mins. I was cut off.
Exactly the same cut off time waiting on 7 calls to them.
Ive sent requests for change back to actual usage billing online 3 times in the last 2 months.
Recording says you can send email.
Tried that, no response.
Promised gift card after first 3 months of service for signing up for their electric service.
They were the lowest cost electricity provider.
Once you sign up they are gone.
Promotional gift cards are promises with no delivery, ”
January 13th, 2023
Have seen a 33% increase in my power bills from $300.00 to current $500.00
“ I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase ”
November 30th, 2022
No notice, No email, No text message, No electric
“ In this day and age of internet, text messages, emails, instant everything....Not this company. Didn't even try to hide the fact that they are disconnecting people with no notice for the reactivation fees. How american of them. Greed just trumps everything. They wont have this customer much longer. I'm an apartment manager and will never refer this company to anyone ever again. Powertochoose.org people. Don't choose this company. A simple phone call text or email could have prevented this relationship from ending. No more referrals from my apt communities and no more money from my household. BYE FELICIA ”
November 10th, 2022
The worst company to do business with!
“ Ive had Xoom Natural gas for 6 months, no problem. Then I moved to another town, I asked them to switch it over to my new address, they never did! Their online service is terrible, its hard to log in, it wont accept your password, so I had to call costumer service to help me, they told me I could not get service at my new location because I never gave them $150.00 deposit for their service. I have never heard of such a thing. They didnt ask for that when I first got natural gas from them at my previous address, now they want $150.00 deposit? Sounds like a scam to me. Im going to contact the BBB about this. Well see if I get the natural gas that I ordered from Xoom. Customer service is nice but they dont know the answers to the questions I ask. Do not use this company, terrible service! ”
November 2nd, 2022
Early Termination Fee
“ I recently had to move from one Texas town to another for work. The apartment complex I moved into has a contract with another provider, so I was not given an option of which electric provider to select. Reliant is charging me a $150 early termination fee, despite not having the selection of providers at my new residence. When I called to speak with customer service, I am informed there is no way to credit the termination fee. I have been a long time Reliant customer, but when my lease is up in a few months and I move into my new home, I will no longer be a Reliant customer nor will I ever provide a positive recommendation, on the contrary I will advise all friends and family to avoid Reliant. ”
November 1st, 2022
Very rude when I do get a representative.
“ I cant get a hold of anybody. When I finally do, their rude and yell at me. Very unprofessional, we do work and could use faster service. Ive been trying to make contact since Friday 9/10/22 and still have not been able to make contact with them. They do offer to call you back and not loose your turn but they dont call you back!!!!!!! ”
September 12th, 2022
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