Amigo Energy's Customer Reviews Summary
Amigo Energy Reviews
236 Reviews for Amigo Energy
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What People Are Asking About Reviews for Amigo Energy?
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Is Amigo Energy good?
- Amigo Energy is generally rated with an average user review of 1.9/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 17.90¢/kWh!
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Is Amigo Energy expensive?
- Amigo Energy has energy plans starting as low as 17.50¢/kWh with their Amigo Web - 24. The average Amigo Energy plan rate is 19.86¢/kWh. The average rate for energy plans across other retail providers is 11.38¢/kWh.
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Who is the best electricity provider in Texas?
- The best electricity providers are:
- Energy Texas with an average user rating of 4.6 / 5.0 stars
- 4Change Energy with an average user rating of 3.9 / 5.0 stars
- Payless Power with an average user rating of 3.6 / 5.0 stars
- Constellation with an average user rating of 3.5 / 5.0 stars
- Chariot Energy with an average user rating of 3.5 / 5.0 stars
- Champion Energy Services with an average user rating of 3.2 / 5.0 stars
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Amigo Energy vs. TXU - Which is better?
- Here are the comparisons between TXU and Amigo Energy:
TXU Amigo Energy Plan Count 6 2 Average Rate 22.52¢/kWh 19.20¢/kWh Average MRC $3.32 $0.00 Plan Types Fixed Rate
Month-to-Month
Tiered RateBundled Rate Cheapest 12 Month Plan Clear Deal 12
from 19.50¢/kWh.Amigo Web - 12
from 20.50¢/kWh.Cheapest 24 Month Plan Clear Deal 24
from 20.50¢/kWh.Amigo Web - 24
from 17.50¢/kWh.Number of Green Plans 0 0 -
Amigo Energy vs. Reliant - Which is better?
- Here are the comparisons between Reliant and Amigo Energy:
Reliant Amigo Energy Plan Count 2 2 Average Rate 26.50¢/kWh 19.20¢/kWh Average MRC $7.48 $0.00 Plan Types Fixed Rate
Tiered RateBundled Rate Cheapest 12 Month Plan Reliant Basic Power 12 plan
from 26.10¢/kWh.Amigo Web - 12
from 20.50¢/kWh.Cheapest 24 Month Plan - Amigo Web - 24
from 17.50¢/kWh.Number of Green Plans 0 0 -
Does Amigo Energy take reviews seriously?
- Amigo Energy has an average user review of 1.9 / 5.0 stars; they respond to 77% of their customer's reviews.
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How do I leave a review for Amigo Energy?
- At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running Amigo Energy customer review communities around. With 235 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Amigo Energy customer and would like to make yourself heard, then you are welcome to leave a review on our Amigo Energy Customer Reviews Page.
Recent Good Review from Elizabeth
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Using your services I got service with no deposit. The transition was fairly easy. Thank you for helping me compare the plans available

Best Regards,
Lily, Social Media Advisor
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I went from being upset about an issue I had, to being being very pleased with the professionalism of this company. As long as they make every voice count (as they are doing) then they are a great company to do business with, in my book. Thanks Amigo energy and keep up the good work.

Thank you,
Lily, Social Media Advisor
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Satisfied customers

Thank you,
Gabriella, Social Media Advisor
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It's good
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I really like my electricity provider. I've been with Amigo Energy for all most a year now and I think they have excellent customer service, prices are great, and a great perks program. If they had a commercial I would definitely be the one on there truly bragging about my experience and the wow factor they provided to me.
Thanks Amigo!
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I was confused about all the choices offered for electric companies as I am from Maryland & there aren't many choices there for providers. I went with Amigo on the advice of an acquaintance & was very pleased that it was so easy to sign up for service. I called their customer service line & was happy with the help I got.
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Good so far
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I have used Amigo several times over the past 5 years. My bill was always considerably lower with the bundled plan available with Amigo. I also signed my parents up and they are very happy with the drastic drop in their electric bill. the past two months. I would highly recommend Amigo to anyone wanting to lower their bill.
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Talked on the phone with a wonderful lady that told me all the ins and outs of the plans and set me up with one perfect for me. I called at 11am and it was on before 2pm THE SAME DAY!! Wish I could thank her but I forgot her name
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Excellent prices for how much I use !!
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Early termination fee-was charged $175 although I have moved out of state

Regards,
Alicia, Social Media Advisor
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Amigoenergy tiene un departamento especial para dar solucin a cualquier mal entendido con sus clientes ,yo tube uno y se comunicaron por medio de su CLM Alicia que dio pronta solucin a mi problema por eso me mantengo 12 aos con ellos recibiendo buen precio y buena atencin !

Gracias,
Alicia, Social Media Advisor
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Excellant co. no issues at all, except when 2 yr. agreement up had to go elsewhere because their offer was higher than competitors.

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I have a good experience so far nothing off yet .

Thank You.
Lily, Your Social Media Advisor
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Good overall. Only point of issue would be the billing. They charge $5 to pay online (though I didn't get that charge last time I paid) and the bills come in the mail sometimes shortly before the bill is due!
But (because a bill came late) I got a disconnect notice and the date was due. I called and they were friendly and extended my date so my payment could go through.
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Re-upped with Amigo after an initial 6-month term. Without negotiating, I was offered another 6-month renewal rate lower than a new customer rate, and much lower than what is advertised as their returning customer renewal rates online. Renewal process took 5 minutes. Honestly, was very surprised, as I usually have had to ask for a new customer rate with my previous service providers upon renewal. sometimes it works, sometimes it doesn't.
Also, person spoke English!!!! Was not based in another country. Allowed me to opt out from marketing calls, as well.
Lastly, like other customers, I was billed an Internet ACH fee of $5 in my last bill. Customer service gave me a solution to not paying it - just set up an auto-pay. It's auto-debited on the due date, so nothing lost.
Will see how things go this next 6 months and keep my fingers crossed that rates don't move upward too much by June.
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Never had any trouble and I have 3 accounts with them 2 residential and one business account for an townhome community. The rate offered to renew has always been the best I can find at the time I need to renew. The customer service has been great. English spoke here and the customer service location is in Houston TX. I do not understand the other negative comments I have read on the reviews. They also are offering referral rebates but are not based on dog and pony show marketing. I like this company!
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I had NO ISSUE whatsoever. they started on the day i requested, i had not 1 interruption at all.
the first bill was kinda tricky and high due to some billing issues and fine prints...i cant blame AMIGO ENERGY for it because its the freaking government that lets them do these "gotchas"....its just incredible that none of this is regulated. but over all, I was happy with them, my 12 months was up and i had to drop them due to an increase in rate.
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I found an affordable, 6-month rate with Amigo. I ordered the service a bit late--just a couple of days before move-in, but they were really understanding and had everything up and running in time for my move. I found the renewal plan too expensive, so I canceled without any trouble. Customer service was always nice.
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I've had Amigo since 2006 and they have been fine - even gave me the $25 referral credit after I contacted them though they said I didn't put in the right code. Only bummer thing is the $2/mo fee for using a credit card. But changing now because rates are too high... I'd definitely recommend.
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Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.

Best Regards,
Yahaira, Social Media Advisor
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With them for 6 years, good experience, rates just went up at renewal time.

Lily, Social Media Advisor
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There's alot I like about Amigo. Their initial rate through Texas Electricity Ratings was really good. They send weekly usage reports so I know how much I'm spending each week and estimated monthly bill so I can adjust usage. I never had a billing issue. Cons - It took a long time for them to set up the transfer. I made several calls in the first weeks because I never heard from them and I was afraid I wouldn't have power. Their renewal quote was 5 cents per kw hour higher than what my contract was, much higher than any company on this site. I hate to move companies again, but it's too high to continue. Recommendation if you have a good quote with them would be to lock it in for several years.

Lily- Your Social Media Energy Advisor
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Lower price
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I live in Houston and like many trying to put my life back together after the storm. I was out of work for due to the weather for a week in a half so of course no work no pay. I ask for some time they give me until today but I called today to see if I could get until next Friday the men said sure but if you don't pay we will cut your light off. This is what got me why are why sending out emails to customers saying that y'all understand if we need time or help because many of us was affected by the storm to call. What help are y'all giving to your customers at this time? That's not helpful now I'm worried about what if I didn't make enough money to pay on everything and if my lights are going to be turned off.
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My review is very similar to the last one. I have zero complaints from Amigo other than being caught off guard for a $2.00 monthly credit card autopay fee.
Their prices for new customers are very competitive, but thats where the good prices end. When it comes time to renew, their renewal offers are easily 1.5 to 2 c per kwh higher than average. If they had been able to provide the rate they provide to new customers (still seen on powertochoose.org) I would have stuck with them.
Alas I am not, I love switching from REP to REP every 6 months to get the lowest rate I am comfortable with.
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I picked their company based on price alone. It was a great deal. I had no problems with getting my bill by email every month, and I liked that they sent it .pdf, so I didn't have to log in to look at the bill. (They do only give it to you about 2 weeks before it is due though). Unfortunately, when it came time to renew, their prices were a lot higher than most of the other companies. They sent me several emails with 'deals' to renew, but every one of them was higher than the average of the other companies on powertochoose.org. I also appreciated that they reminded me of when my contract was going to expire, so I wasn't surprised when the rates went up. But at the end of the day, they didn't want to keep their customers long term, so I switched to save a few bucks. I would recommend them---if their rates are good on the day you are looking.
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Thank god Amigo is my Amigo!
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I totally recommend Amigo Energy ever since I switch with them my bill was a lot cheaper.
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Customer service is not great but the price is most of the time one of the best.
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I am in my house without power its 40 F in my house. Amigo promised my power would be on today. They said if they needed any additional information they would contact me. I called this morning and the lady on the phone said they needed two items from me and I informed her that they never called. She apologized and said it would take 24-48 hours to get power on in my house. I told her that I had opted for priority for an extra fee on my bill so I could have power today. She said if they cant get it on today then I wouldnt have to pay for the priority yet I wouldnt have power. I emailed the documents and called back a few hours later to make sure they were received. The lady on this call promised Id have power in a few hours. Its been 3 hours and when I called back theyre office was closed. They dont open again until Monday and I have work on Monday and need power. Let me stress again that my house is cold and my food is going to go bad. I am so beyond upset.

Best Regards,
Lily, Social Media Advisor
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I was stuck in a contract for 2 years and one time I paid my bill 1 day late they charged me $25. Not to mention their rates are ridiculously high I was paying 13.9 cents per kilowatt!! Look at other companies do your research it will be worth it $$$ Do NOT sign with Amigo they do not accept their customers!!!
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Leased a home, had Amigo for the 4.5 years we lived there. Landlord called TXU to transfer service for the first day after my lease ended. And since TXU contacted them before I did, they will not remove the $175 early term fee. I have provided proof that I was moving, and the new address isnt in an area that you can choose your own provider, which they admit is an acceptable reason to cancel and not be charged. Theyre not budging and CS Reps are not helpful - not real sure Im being transferred to a supervisor when I ask for one.
So, use caution if/when you move.

We are sadden to hear about your recent experience with us and would appreciate the opportunity to take another look at your account to help resolve your concern. Please reply with your account number and best number to reach you so we can assist.
Thank you,
G.O.
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Amigo is good about the first year are so, but when you start using less the bill goes up even higher not sure where these ppl live or (work) on most of these post hint! but I know differently don't believe me stick in there and watch the changes.

Hi PT, It's important to us that our customers understand their energy bills. If there are questions, please send us your contact information and, we will be glad to reach out and clear up any confusion.
Lily- Your Social Media Energy Advisor
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Amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? )
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I have been a long time customer of Amigo Energy however in recent months I noticed my bill getting higher. Normally we just pay our bill but with my recent lay off we have had to pay closer attention to bills. Of course, because of the layoff, we have had to shuffle manage bills in a way that didn't always allow paying on time, thus the late fees. This is when I noticed the $29 late fees. Now don't get me wrong I understand a charge for paying late however what I am struggling with is a mindblowing $29 late fee! I can understand a $5 or even $10 late fee but $29!?!?! I just think this is nickel & diming people to death! So now I am looking for another carrier. Oh, by the way, be on the lookout for the $10-month fee that they never make mention of when they are pitching their low rate sale because it means your not paying that $0.07 per kWh, you paying more once you factor in this fee.
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I missed one payment and my service was disconnected within 2 weeks. Never received a disconnection noticed. Really? I know I missed a payment but it slip my mind. You could at least wait for next service month. I was with Reliant for 10 years, never had a problem with them. I am switching companies, even if I have to pay an early termination fee.
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Amigo had great service for start-up and a good price. Things went downhill from there. I was called about having them install a "smart thermostat" and it was explained that even though there was a $25/month charge it was guaranteed that I would save money. I saved no money the 1st three months (during the summer when there is the most opportunity for savings) I had them remove the stat within the 90 day "grace period", The $75 that I paid was never refunded. Now when I cancelled my service I was billed $295 for the thermostat that they took out. This was taken from my account by automatic draft. After an extended time on the phone and talking to several people, they said they would refund my money within 10 days. I called them after 16 days to find out where my money was and they said it was coming by check and would take 3 to 4 weeks.
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I did not receive a bill in Dec 2013. I did not notice, possibly missed due to heavy email volume that I receive every day, or spam file delivery. Not really sure why. Due date was 12/23. On Dec 27 a disconnect notice and $22+tax "Disconnect Notice Fee" was sent to me and received on 12/28. This works out to a 20% fee on a $100 balance. I immediately paid the bill online. This is my fault for not noticing that I had not been billed, but a disconnect notice and $22+tax fee after 4 days with not even a "did you forgot to pay your bill email or letter"? Nope. Not going to stand for this. I've had electricity service for 40 years, and I've been with numerous companies over the last 10 years since power to choose. CAN'T WAIT FOR MY CONTRACT TO EXPIRE, then moving on to another provider. Note: on hold with customer service for 15 minutes, but they DID remove the late fee, so that brings down my anger level a little.
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Unfortunately, this company has been sold twice since I first signed up and is now owned by one of the biggest electricity providers. Gone is the great customer service provided by employees who cared. Gone also is any effort to retain loyal, longtime customers. In return you get treated just like you do with a huge company. Their policy seems to be to stick you with a much higher renewal rate if you are stupid enough to hang around. It's sad that any company operates this way. I'll be going elsewhere.
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By far the WORST provider I've dealt with since de-regulation in Texas (and there have been some REALLY bad ones).
Calls to Customer service? Useless. Emails to Customer service? Ignored.
Bills based on the agreed EFL? A pipe dream at best.
Expedience in issuing 'cut-off' notices, or in sending endless, pre-recorded threatening phone-messages? Leader of the pack.
DANGER WILL ROBINSON! DANGER!!!!
Avoid this train-wreck at ALL costs. They have NO idea what they're doing.

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They have over charged me for the 2 years I used amigo energy/ just energy! I tried to transfer services and was charged a $175 for early termination. On top of that my service was suppose to be turned off at my old address on the 3rd and wasnt turned off until the 21st . Yet Im still expected to pay that bill with only them credited me 40. I would not recommend this company at all!

Best Regards,
Lilly, Social Media Advisor
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If you want to be robbed for your money and disrespected for questioning the issue.. Sign up with Amigo. They will take your payment and swear you didn't pay them every month. Don't ask for a payment plan.. They will really rob you if you don't provide evidence. They chased me down at a grocery store to sign up. Smh.. I see why.. I regret stopping. Worse service ever

Best Regards,
Yahaira, Social Media Advisor
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I was on a promotion and it ran out so now amigo has put me on a plan of their choice without my knowledge or without contacting me so now my bill has shot up and so now I am struggling to pay because they will not fix it and gave me another high bill when we are not doing anything different but the bill is 3 or 4 hindered every month now plus are making me pay parts of last months bill or they are threatening to turn off my electric and I have a son with disabilities and has seizures if he gets too hot so I am now talking with a lawyer.

Best Regards,
Lily, Social Media Advisor
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A terrible company does not solve the problem I was waiting in line for more than an hour to be able to speak with a supervisor and I never got the call, they transferred me to another department and the only thing that told me to call center point energy so that they could help me, terrible Amigo energy company

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Early termination fee-was charged $175 although I have moved out of state

Regards,
Alicia, Social Media Advisor
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Incase anyone is looking at electric providers in Texas, stay away from Amigo Energy. Ive been with them at every address Ive ever had as an adult (10+years) because they are cheap. Theyve always been a beating to deal with but for the savings I would deal with it on all of my properties in the past. As of today, they are no longer worth dealing with. If you dont like paying fees (hundreds of dollars) and arent cool with someone threatening your credit while they hide behind a contract, I urge you to use anyone else and save yourself the headache. The penny/kWh saving is not worth dealing with these clowns.

Best Regards,
Lily, Social Media Advisor
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I have been with amigo energy for 5+ years and today I tried to pay my bill over the phone and the customer service representative hung up on me. How rude and disrespectful. I will transfer my services to a different provider after my contract ends next year.

Regards.
Alexandria, Social Media Advisor
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I just got my first bill and there is a $50 charge for a pass-through fee. When I spoke with customer service agent to order service I asked several times if the fixed rate meant only the kws consumed X cost per kw. He repeated and assured that it would be so. I have been on the phone several times waiting to speak with billing dept to no avail.

Regards,
Alicia, Social Media Advisor
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Had a 3 months plan with Amigo at an average rate of 8 cents per kWhr. Once I was out of contract, the rate went up to 19 cents per kWhr!! I did call their customer service and told them that it is acceptable that a rate increase is expected once I am out of contract, but, not double the rate!!! The gentlemen, although courteous, did not even offer any kind of a break and simply said it is what it is and this is the market price. So, I did tell him that I will write a bad review and this is it! They lost a customer for few dollars - Not the right kind of company that apprecuiates its customers.

Thank you,
Lily, Social Media Advisor
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Finally spoke to a representative who cares about the consumer. Amigo Energy please keep this individual on your payroll. She actually deserves a raise.
Best Regards,
Yahaira, Social Media Advisor