Q: How long after I sign up will I stop receiving bills from my old provider and start receiving bills from you? A: In most cases within a single billing period, meaning you will get one more bill from your current provider. In some rare situations it may however be two billing periods. Q: Do you offer automated bill pay? A: Yes! Our Auto Bill Pay service makes paying your monthly bill easy and worry free. Click here to sign up. Q: Why do you NOT charge a monthly fee? A: Because charging a monthly fee isn't simple and hides the true cost of your electricity. Q: Why do I still call my original or Affiliate Retail Electric Provider (AREP) for service issues if you are my new provider? A: The reason you would still call the AREP is that because of deregulation, they are still the company that maintains all the power lines to your home and handles all meter readings. Q: Does Simple Power require a deposit? A: The answer is maybe. A deposit requirement will be determined on an individual basis and if you have established adequate credit then you will not need a deposit. Q: What is your cancellation fee? A: Our cancellation fee applies only if you have signed up for our Simple 12 plan (our fixed rate) and is $150. Q: What are your customer care business hours? A: Our customer care hours are from 8 AM to 8 PM CST Monday through Friday and from 8 AM to 5 PM CST Saturday. However, you can always email us or visit our website to get account information, up to date rates and plans or simply for information about electricity, deregulation or energy saving tips. Please visit us at www.simplepower.net. Q: Is it better to email or call with questions? A: We are happy to help in either way, with a live person during regular business hours or with our rapid response online support. Email may simply be more efficient and has no limits on days or hours of operation. Q: How often will you bill me? A: Simple Power will bill you on the exact same schedule you are being billed now, monthly and you will receive your bill within the same period you do now. Q: If I move, how do I transfer service? A: It's simple to do and we provide three ways to transfer service; online at www.simplepower.net, on the back of your bill or just call 1(888)TX-SIMPLE (888)897-4675 and one of our customer service reps will be happy to help. Q: If I move out of state, who do I call to cancel service? A: It's simple, just call 1(888)TX-SIMPLE (888)897-4675 and one of our customer service reps will be happy to help.